The E-Myth Revisited by Michael E. Gerber

A good book for developing systems and processes, especially for a starting company.

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Scaling Up:  How a Few Companies Make It… And Why The Rest Don’t by Verne Harnish

A book with great tools and content for a fast-growing company which has already achieved a level of success, and wants to move to the next level. It provides specific tools for addressing People, Strategy, Execution and Cash.

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Lean Six Sigma for Service by Michael George

“Quality improves speed and speed improves quality.”  The case for applying Lean and Six Sigma principles in a service business – and practical thoughts on how to do so.  The perspective of separating value-added from non-value-added components of the service offering, and removing waste, unnecessary non-value-add time, can dramatically improve profits, by itself.   

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The Toyota Way by Jeffrey K. Liker

Fourteen principles that can improve every business, based on Toyota’s underlying culture of continuous improvement and respect for people.  

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Duct Tape Marketing by John Jantsch

A systematic approach to marketing that helps us to put first things first, to aim before we fire, and then to decide on effective marketing steps for our businesses. Designed to be as sticky and practical as duct tape – and it is.

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